Refund Policy
Before delivery
Throughline Progression and Throughline Balance are sold as pre-orders. The software is not finished and is not downloadable at the time you pay. Delivery is currently estimated for Q1 2027.
Because you are paying ahead of the work, you can cancel and get a full refund at any point before delivery, for any reason or none. There is no deadline on this. If the project is delayed, abandoned, or simply stops being something you want, you get your money back.
After delivery
Once the software has been delivered to you, you have 30 days to ask for a full refund. You do not need to justify the request or demonstrate a fault.
After 30 days, refunds are at our discretion — but if something is genuinely broken, ask anyway. We would rather fix it or refund you than have you stuck with software that does not work.
How to request one
Reply to your receipt email, or write to hello@throughlinetools.com from the address you used at checkout. Refunds are issued to the original payment method, usually the same day and in all cases within 14 days.
Your licence key stops being valid for future updates and support once a refund is issued.
Your statutory rights
If you are a consumer in the UK or EU, you have a legal right to cancel a purchase of digital content within 14 days. This policy is deliberately more generous than that, and nothing here reduces or replaces your statutory rights.
If we cannot resolve a complaint between us, UK and EU consumers can escalate to their local consumer protection body.
Chargebacks
Please email before contacting your bank. A refund costs us the sale; a chargeback costs the sale plus a fee plus standing with our payment processor, and it takes longer for you. We have never refused a refund and do not intend to start.